Product

  • Change can be a little daunting, especially when you love a product. Our team worked hard to improve the formula while keeping the results you love. Over time, particular ingredients were no longer accessible, and we had to adjust accordingly. The new version offers a nourishing surfactant derived from coconut oil to make it an even more effective cleanser. Lactic and Glycolic Acid are still the two main exfoliating ingredients that we know and love in this cleanser. If you liked the original, we think you’ll love this one even more!

  • Yes! In fact, they're designed to work even better. We listened to customer feedback and made improvements to enhance our formulations. Plus, we’ve done extensive clinical and user trials to ensure it meets the highest standards.

  • Absolutely! Our formulas are designed to fit seamlessly into any routine and we can guide you on the best way to layer it for maximum results.

  • The new packaging was designed to be more aligned with how we see Bloc as a brand. Simple, effective skincare that makes you and your skin feel great. It still contains the same amount of product (or even more!), but the improved packaging ensures it stays fresher for longer, sits beautifully in your home and is easier to use.

  • Yes, all of our products are vegan with the exception of our Pro-Lip Balm.

  • Every skin is unique, and we all experience our own skin concerns but our team is here to help and ensure you find the right products for you and use them in the correct manner to ensure optimal results.

  • Bloc products are simple yet effective with sensitive skin in mind. We have curated skincare kits to target concerns such as sensitive or sensitised skin, rosacea and more. Plus, Bloc is dermatologist designed and tested giving you the reassurance that the products are safe.

  • Yes, our products are GMO-free! Genetically modified organisms (GMOs) are primarily associated with food and agricultural products. You might prefer to steer clear of genetically modified organisms, we know the skin can absorb at least part of the ingredients applied to it, it makes sense to avoid these ingredients in our skin care, as well.

  • Yes, all of our products are cruelty-free. Cruelty-free products are those that are developed without subjecting animals to unnecessary testing, emphasising the importance of ethical and humane treatment in the production of cosmetics and skincare items.

  • Yes, this product is paraben free. Parabens are a class of preservatives commonly used in cosmetics and skincare products to prevent the growth of bacteria, mould, and yeast. Some individuals choose to avoid products containing parabens due to concerns about their potential links to hormone disruption and other health issues.

    While parabens have been deemed safe for use in cosmetics by regulatory agencies, some people may prefer to opt for paraben-free products. This choice is often based on personal preferences and individual sensitivities.

Shipping & Delivery

  • Domestic shipping can take up to 5 business days.

    Foreign shipping could take up to 14 business days.

  • Shipping rates can vary depending on your region and are calculated at checkout.

  • Yes, we offer free shipping for all orders over $99. This will automatically apply at checkout.

  • Yes, we can ship internationally.

Returns & Refunds

  • Unfortunately, due to hygiene reasons, we can’t accept returns on opened, used, or tested products. We recommend reviewing product descriptions carefully before purchasing or reaching out to our team if you're unsure what’s right for your skin.

  • We’re so sorry! Please contact us within 7 days of receiving your order at hello@bloccosmetics.com with your order number and a clear photo of the item and packaging. We’ll arrange a replacement or refund right away.

  • Return requests must be made within 14 days of receiving your order. The item must be unused, unopened, and in its original packaging.

  • We’re unable to offer refunds or exchanges on sale or promotional items unless the item is damaged or faulty.

  • If the item is faulty, damaged, or incorrect, we’ll cover the return shipping cost. If you’re returning for any other reason and it meets our return criteria, return shipping is at your own expense.

  • Please email our team at hello@bloccosmetics.com with your order number and reason for return. If your return is approved, we’ll send you instructions on how to send it back to us.

  • Once your return is received and approved, we’ll process your refund within 5–10 business days. You’ll receive a confirmation once it’s on its way. Please note, timing can vary depending on your bank or payment provider.

  • We do not offer returns or refunds for change of mind. Please double-check your cart and product selection before completing your purchase.