Shipping & Delivery Policy

We want to make receiving your Bloc Skincare products as smooth and stress-free as possible. Please see below for all information regarding shipping, delivery timeframes, and click & collect options.

Australia

• Free Standard Shipping on all orders over $99 AUD.
• For orders under $99, shipping charges will be calculated at checkout.
• Standard delivery time: 2–8 business days, depending on your location.

Click & Collect – Gold Coast

We offer free Click & Collect from our Bloc Warehouse:

• Unit 10, 3 Enterprise Street, Molendinar QLD 4214
• Opening Hours: Monday–Friday, 8:00 AM – 3:00 PM

Please note: Pick up is not available from The Skin Centre.
If you’d like to collect your order from this location, please order directly via their website: www.skincentre.com.au

International Shipping

New Zealand

• Free standard shipping on all orders over $99 AUD
• Flat rate shipping fee of $12 AUD for orders under $99
• Estimated delivery: 5–12 business days

Rest of the World

• Free standard shipping on all orders over $150 AUD
• Flat rate shipping fee of $20 AUD for orders under $150
• Estimated delivery: 5–25 business days, depending on your location
• Unfortunately, we are currently unable to ship to Ireland

You can check up-to-date delivery estimates via our international courier partner.

Duties & Taxes – International Orders

For international shipments, the purchaser is responsible for any import duties, taxes, or customs fees incurred upon arrival in your country.

• These charges are determined by local customs and vary widely between countries.
• Unfortunately, Bloc Skincare has no control over these fees and cannot predict their cost.
• For more information, we recommend contacting your local customs office.

Unclaimed, Returned or Lost Parcels

• Unclaimed Parcels: If you fail to collect your parcel from the post office and it’s returned to us, we can reship it for a $10 AUD shipping fee.
• Incorrect Address: If the delivery address was entered incorrectly and your parcel is returned to us, a $10 AUD fee will apply to reship it.
• Lost Parcels: If your parcel goes missing in transit, please contact our customer service team. We’ll lodge an enquiry with the shipping carrier, which may take up to 4 business days. If your parcel cannot be located, we’ll send a replacement free of charge.

Order Issues & Delivery Communication

If any issues arise with your order (e.g. stock delays, address concerns), we will reach out to you promptly via phone or email. Please ensure your contact and delivery details are entered accurately to avoid delays.